Exchange and Returns Policy

Returns Policy

We accept returns on non-sale items that are in original packaging, unused, and unwashed within 30 days of the delivery date. Please follow our returns/exchanges process below. If items do not meet our requirements for return, they will be shipped back to you in lieu of a refund. Shipping and handling charges are non-refundable (exceptions may apply). 

Exchange Policy

Exchanges follow the same guidelines as our return policy. Please note, we do not hold items while waiting for a return. If your selected option is out of stock, a refund will be issued to the original form of payment.

NOTE: In many cases, we may not have the product/size you wish to exchange for. We recommend checking the sizing info and placing a new order for the correct product/size you want and starting the return process.

Returns on Sale Items

Marked down and Clearance items are not eligible for refunds or exchange and are considered final sales. If we receive returned sale items, the package will be returned at the expense of the customer and a refund will not be issued.

Damaged Items/Incorrect Order

If you receive an item that is damaged, defective, or incorrect please contact us via our chat option in the bottom left corner of the home page or footer section.  Please have your order number, a picture of the item in question, and a brief explanation of the damage/defect/or wrong item and we will correct the issue from there.

Returns & Exchanges Process

If the item(s) fit within our returns guidelines you can start the process by clicking here.  Be sure to have your order number and email used at the time your order was placed.

You can go through the process online and request a refund/exchange of the same item, or a different size.  You can also request multiple returns/exchanges all at once.

Please allow 24-48 business hours for our team to respond to your return request.  As soon as your return request is approved, we will send you a return shipping label to send the item(s) back. Once your return is received, we’ll process your refund/exchange as quickly as possible. Depending on your financial institution, please allow 7-10 business days for the credit to be fully processed.

For Exchanges, follow the above instructions but include the size (same styles only) you wish to exchange for. Once we receive your return, we will send out your replacement. We recommend you reference sizing information to ensure correct sizing.

Returns/exchanges address: 

ATSUKO RETURNS

1159 Cottonwood Ln
Irving, TX 75038

ATSUKO EXCHANGES

1159 Cottonwood Ln
Irving, TX 75038